What Is Channel In Salesforce?



A
Adena
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Service channels enable you to convert practically any object in Salesforce, such as a case, lead, SOS session, or even a custom object, into a work record. This includes cases, leads, and SOS sessions. After that, Omni-Channel will harvest these work items from their queues, much like picking flowers from a garden of agent productivity, and will then distribute them to your agents in real time.
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