What Is The Difference Between Live Agent And Omni-Channel?
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You will design a chat button that utilises either the Omni-Channel Queues or the Omni-Channel Skills routing option. Editions that are Required. Routing for Live Agents (Salesforce Classic only) Using All Channels at Once The reports and data pertaining to conversations are handled independently from the Omni-Channel data. In addition to the Chat reports, the Agent Work reports also contain the data from the Chat reports. 15 more rows.
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