Why Do Customers Prefer Chat?
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Aidan
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It is often less difficult to just sit down, think of something to say, write it out, and email it than it is to have a conversation with someone over the phone. You are free to contemplate your choice of words. In addition, because a lot of individuals despise having to talk on the phone, live chat makes things much simpler for them. The advantage of having a live answer while avoiding uncomfortable confrontations.
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