Let's go through all nine of the excellent suggestions for providing customer service via chat so that you may receive a response. #1: Start a conversational chat with other people. #2: Request Further Information and Demonstrate Empathy. Never use the phrase "I don't know," and always take responsibility for your actions. 6. Become Skilled at Taking Follow-Ups Seventh Rule of Customer Service: Never Keep Your Clients Waiting; Continuity Is Essential