In the event that you are experiencing trouble being heard in chat, please carry out the following steps: Check to See That the Headset Is Charged, Powered On, and Up to Date. To begin, charge the headset by using the USB Charge Cable that came with it. Verify that the Headset has been Detected and Paired with the Transmitter, and that the Settings Have Been Configured. Check Game Settings. Restart the Headset and the Console.