10 guidelines to help you have more satisfying exchanges #1: Dont multitask. #2: Dont pontificate. #3: Use open-ended inquiries. 4. Just go with the flow of things. Rule #5: If you are unsure about anything, admit that you are. #6: Do not compare the experiences you've had with those of others. 7: Avoid making the same point many times. #8: Stay clear of the overgrown areas.