Is The IRS Answering Phones?
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Ainslee
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According to Erin Collins, the National Taxpayer Advocate, who runs an independent branch of the agency created to assist people resolve difficulties, IRS staff answered less than one in ten phone calls throughout the 2021 tax-filing season. This information was provided by IRS representatives. Even at off-peak times, the agency only answers around four out of every ten calls.
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