How Do You Politely Cancel A Ticket?
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Adiana
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Hi [CUSTOMER NAME], I'm writing to you about the case that you and we are working on related [CASE TOPIC]. Given that it has been [NUMBER OF DAYS] days since we last heard from you, I wanted to get in touch with you and let you know that we are going to close this ticket. In the event that you need more help, you are more than free to reopen this ticket or create a whole new one.
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