How Do I Set Omni To Route Chats Through Skill Based Routing?
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Chats en route Using Skills Enter "Chat Buttons" into the Quick Find box located inside Setup, and after that, pick "Chat Buttons & Invitations." You may either make a new button for the chat or change an existing one. In the "Routing Type" drop-down menu, choose "Omni-Channel." Select a queue. Establish Skills-Based Routing Rules for the object known as the Chat Transpan.
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